Some of the best quotes from N.R. Narayana Murthy's book, 'A better India, a better World':
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I believe that the only unchanging attributes of a successful corporation will be openness to new ideas, meritocracy, speed, innovation and excellence in execution. (p19)
Self-esteem flourishes when discussions can be held in an environment of civility and courtesy to everybody. That is why we at Infosys believe in the adage, ‘You can disagree with me as long as you are not disagreeable’. (p20)
Meritocracy is not letting personal preferences or prejudices affect our evaluation of an individual’s performance. (p52).
Successful leadership today is about dealing with the contemporary and the future issues of development. It is not about fighting for relics, icons and ideas of the past. A nation is judged by its contemporary status and not by its past. A confident leader looking at what he/she can do in the future to better the lives of people rather in digging up the past. (p75)
A leader is first and last, a change agent. Progress is his agenda. His responsibility is to raise the aspirations of his people to make them more confident, energetic, enthusiastic, hopeful and determined to seek a glorious future for the community and for themselves. (p158)
As long as you constantly ask the questions, ‘Can we do things faster today than yesterday, last month, last quarter and last year?’, ‘Can we bring better ideas to the table today than yesterday, last month, last quarter and last year?’, ‘Can we execute those ideas with a better level of excellence and quality today than yesterday, last month, last quarter and last year?’, I believe you will create a learning organization and will succeed on a sustainable basis. I strongly believe that these attributes are extremely important for the enduring success of a corporation. (p164)
If the wealth of the world is equally divided among people throughout the world, there will, of course, be no rich people any more. But everybody will still be poor. You cannot distribute poverty. Socialists often forget that we have to first create wealth in order to distribute it. (p212)
Our success at Infosys depends on our ability to recognize, learn and assimilate changes quickly, and in bringing business value to our customers by leveraging the assimilated knowledge. Learnability is critical for us. We define learnability as the ability to extract generic inferences from specific instances and to use them in new, unstructured situations. (p233)
The biggest challenge for a knowledge creating company like Infosys is to recruit, enable, empower and retain the best and the brightest talent. We realized long ago that we had to make a compelling value proposition to our employees, much the same way as we did for our customers. (p253)
We have realized over the years that solution to most of our problems lie within ourselves. Rationalizing failure is simply a sign of weakness. The easiest way to escape from accountability is to blame reality. (p234)
The best form of leadership is leadership by example. In a knowledge company whose core competencies include human intellect and learning through a process of observation, data collection, analysis and conclusion, leaders will have to walk the talk. Any dissonance between rhetoric and action by leaders will hasten the loss of credibility. Leaders will do well to heed the words of Mahatma Gandhi who said, ‘You must be the change you wish to see in the world.’ (p234)
In a typical globalized corporation, product development takes place where human talent and innovation are best; production takes place in factories situated in countries where it is most cost-effective to produce; and sales take place in countries with high disposable incomes. (p248)
